Nasc Technologies, an Irish company that provide field management solutions for telecoms operators, announced today that Digicel Papua New Guinea has signed a deal to use their system to manage their mast network and field based technical staff.
Digicel, who launched services in PNG in 2007, has developed a world class network throughout PNG offering Voice, SMS and Internet coverage to more than 4.5 million Papua New Guineans. In April 2011 Digicel PNG began a phased roll out of mobile broadband services with 3G overlay on its network in key urban centres. With PNG's challenging topography and limited transport infrastructure, the maintenance of their nationwide network of cell towers is a constant focus for the Digicel PNG team.
To address that need, Digicel PNG has worked with NascTech to develop, trial, and deploy a solution to simplify and tighten the management of their extensive network of cell towers. The solution consists of a reporting GUI, a server powering the solution, and most importantly an innovative handset app which allows the engineers to receive their work plan daily, and report back on all activities carried out. These reports are analyzed and summarized for senior management online. This provides management with a clear daily view of the operations of the mast network and enabling swifter diagnosis of potential problems which often result in a mast outage and loss of revenue.
The system also mobilises the office to a large degree for the engineers, for example presenting alarms on the app to indicate problems, and allowing the engineers to raise tickets on issues on the fly. In addition, the reporting include a large social element whereby photographs are integral to reporting, and users and management can chat on issues in a style similar to that on Facebook.
Digicel CTO Shiva Kumar said; "The NascTech system gives us improved visibility and control over our Team in the field and the maintenance of our network, allowing for a preventative approach. This has resulted in reduced operational costs, and we would hope to see service pay for itself in the coming months in terms of savings."
Nasc Technologies CEO Des Keary said; "We are delighted that Digicel PNG have decided to use our solution to solve their problems with the daily operations of their tower network. Digicel is a very innovative and they proved to be the ideal partner with whom to develop this unique solution. We believe NascTech's software can save up to 10% on Opex for any mobile operator in the developing world, as well as reducing capex spend and reducing revenue leakage. We look forward to working with Digicel to quickly bring the benefits of the system to other key markets in its global footprint".
ABOUT NASC TECHNOLOGIES
Nasctech's INVESTIGATE TM Field Management Solution allows operators to get tight control on the management of their mast network, leading to considerable savings on both Opex and Capex. It is a unique solution targeted specifically at the telecoms market, in which the founders have a combined experience of 40+ years. The solution has gained much attention because of its cost reduction capabilities, rapid issue identification features, its flexibility and easy of use.
Nasc Technologies was established in Ireland in April 2010, and has offices in Dublin, Singapore, and Trinidad and Tobago. The solution is currently in trials in several other Digicel markets in the Pacific Islands and the Caribbean, as well as with large operators in both Asia and Africa.
ABOUT DIGICEL GROUP
After ten years of operation, Digicel Group Limited has 11.5 million customers across its 32 markets in the Caribbean, Central America and the Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Visit www.digicelgroup.com for more information.